Around-the-clock communication fighting COVID-19: The 1212 call centre in the Central African Republic (CAR) that gets up to 3,000 calls a week

When COVID-19 resurged in CAR in early 2021, causing a 44 percent rise in deaths, the World Food Programme-led Emergency Telecommunications Cluster (ETC) re-launched its toll-free 1212 COVID-19 helpline in June at the request of the country’s Ministry of Health.