While the COVID-19 pandemic shook our way of life, it was not the only crisis the  Emergency Telecommunications Cluster (ETC) had to deal with — it was just an additional layer to the seven humanitarian emergencies we supported last year. Even so, ETC services earned us our highest average user satisfaction rate: 92%.

Enrica Porcari, Chair of the ETC / Chief Information Officer and Director of Technology, WFP describes the transformative power of communications technology in a world suddenly upended in 2020 due to COVID-19.