The implementation of Cash-Based Transfers (CBT) assistance is complex, involving at least 39 different combinations of payment instruments and delivery mechanisms. Collaborating with Financial Service Providers (FSP) demands significant input, with partners contributing extensive information and effort to facilitate the seamless execution of cash-based transfers in conjunction with WFP. As a result, many WFP Country Offices work with only one FSP in their respective country, limiting the choice and financial inclusion of the assisted people.
Project overview
plugPAY is a digital payment platform that enables people to receive cash assistance through a one-stop shop and modality of their choice.
The challenge
The solution
The plugPAY digital payment enables humanitarian actors to deliver cash to affected populations faster and more efficiently through one single platform. The platform strengthens the implementation of cash-based transfers in WFP Country Offices and with FSPs by offering standardized terms, procedures, and protocols to local providers for joining and supporting the last-mile delivery. People receiving WFP cash assistance can choose their preferred payment instrument, thereby fostering financial inclusion.
"WFP Sri Lanka decided to pilot what we call plugPAY to ensure that for the coming CBT assistance, we will be providing to the affected population a better cash transfer mechanism."
America Carcamo, Programme Policy Officer - CBT Emergency, WFP Sri Lanka
Impact
Deployed in WFP country offices in Zambia and Sri Lanka, plugPAY has aided over 600,000 people with a transfer value of US$7 million. The solution, which generated US$148,000 savings in the WFP Sri Lanka country office in 2023, is slated to roll out in Nepal, Bangladesh, Nigeria, the Philippines and Tunisia in 2024, showcasing successful collaboration between WFP and various partners, including banks and telecom companies.
Last updated:
15/10/2024
