People Portal

WFP’s current self-registration system struggles to keep up with growing crisis-driven demand. In-person enrolment is slow and resource-intensive and the existing web platform faces issues such as location misrepresentation, cloned registration pages, limited offline functionality and slow country-level setup. These challenges delay accurate registration during emergencies and hinder scale-up. A mobile-first solution is needed to ensure faster, more reliable beneficiary registration and timely humanitarian assistance delivery.

People Portal is a platform that lets people in crisis areas easily register for WFP assistance, update their information and receive real-time updates from their phones. It replaces slow, in-person processes with a simple self-service tool that works even in low-connectivity settings. The app includes secure login options, multilingual support and features to prevent duplicate registrations. The system scales quickly to new countries and puts users in control of their data, speeding up humanitarian assistance delivery and improving accuracy.

In Gaza, registration used to mean long queues, costly travel and high operational expenses. Now, with People Portal, over two million people registered remotely, saving USD 9.4 million in WFP costs - funds redirected to food and essentials. Registration costs dropped from USD 12 per household to just USD 0.50. This faster, more accurate process means families receive food and support sooner, even in highly volatile contexts.

The solution is already supporting some of WFP’s most complex emergencies, including Palestine, Ukraine, and Sudan, enabling WFP to reach people even in areas with limited or no physical access. At scale, People Portal can generate up to USD 115 million in annual savings and reach more people, faster. Wherever conditions allow, digital self-registration should be our starting point.